Development of technically guided services is rapid. The number of automatic service machines increases dramatically every year. They offer a variety of services from buying tickets and paying bills, to carrying out bank transfers.
Automatic service machines do not have a standard design, which means that users must be able to understand and follow a variety of instructions to use the different service machines.
Many users, among them elderly persons and persons with disabilities, have difficulty with the changing demands. We are convinced that automatic service machines can be designed to be simple and easy to use for all users.
In this text, we point out a number of factors that should be taken into account when designing automatic service machines. These recommendations are based on universal design.
Universal design takes into account functional demands placed by persons with a variety of characteristics including impairments in order to design and develop products that are accessible to a broad range of people.